Twelve Thirteen will repair or replace manufacturing faults free of charge up to 2 years from the original date of purchase for silver jewellery and 2 years from the original date of purchase for gold jewellery. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase is the warranty.
Please note that parts of leather or gemstone items have a warranty of up to one year from date of purchase.
The warranty offered on Twelve Thirteen products does not affect your legal rights and is provided in addition to those rights.
We offer a repairs service including removing stuck beads.
If your jewellery is outside of the warranty or where there is no proof of purchase, these services will be at a small cost.
In some circumstances it may not be possible to repair the damage caused.